EASY RETURNS & FAST DELIVERY
Returns, Exchange & Delivery Policy
Last updated: November 2026 • Daniella's Collection
We want you to love every piece you buy from Daniella's Collection. If something does not fit right or arrives damaged, here is how we fix it quickly.
1. 7-Day Easy Return & Size Exchange
- You have 7 days from the day you receive your order to ask for a size exchange or return.
- Items must be unworn, unwashed, and still have their original tags and packaging.
- For hygiene reasons, opened perfumes, skincare, lipsticks, and earrings cannot be returned unless they arrived damaged or wrong.
2. How to Start a Return or Exchange
- Send us a message in Live Chat (click the chat button at the bottom right) or on WhatsApp at 054804006 with your Order Number (e.g.
DC-2026-1001). - Tell us if you want another size, a different item, or a refund.
- Our Kumasi rider can pick up the item, or you can drop it off at our shop: Adum, Kumasi, Ghana.
3. Refunds
- Once we check the returned item, we send your refund within 2 to 5 business days.
- Refunds go back to your Mobile Money wallet, bank card (via Paystack), or as store credit — whichever you prefer.
- If we sent the wrong or damaged item, we cover all pickup and delivery costs.
4. Delivery Fees & Timelines
- Free Delivery: Orders of GH₵ 1,500.00 or more qualify for free delivery anywhere in Ghana.
- Standard Fee: Orders under GH₵ 1,500.00 have a flat fee of GH₵ 45.00.
- Kumasi & Ashanti Region: Same-day or next-day delivery (within 24 hours).
- Other Regions (Accra, Takoradi, Cape Coast, Tamale, Ho, etc.): 1 to 4 business days.